- You may cancel your order before it has been shipped. If you want to cancel your order you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank/payment gateway processing charges will be borne by you and will be deducted from the total before the refund.
- Only unworn garments (with tags and definitely non-washed) are eligible for cancellations. Orders for fabrics and apparel/ garments cannot be canceled.
- Returns will only be accepted in the case of a manufacturing defect or dispatch of an incorrect item.
- Apparel/ garments cannot be returned.
- Your return request should be sent by email to firstname.lastname@example.org within 48 hours of receiving your shipment. Requests send after 48 hours of delivery of parcel will not be eligible for returns.
- If you receive your order in a parcel and packaging that appears to have been tampered with, damaged, or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at email@example.com & call at +91 99727 24108.
- In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3.
- Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.
- Upon receipt of the authorization, the product must be couriered back in the original packing within 5 days.
- The product being returned/exchanged must be in its original unused condition and sent along with the original bill and tags intact.
- We aim to process all returns within 7 working days.
- You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Aishwarya Cottons will initiate the process for a refund on your original debit or credit card within 7 working days but we cannot guarantee the time taken by the bank authorities.